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Privacy Policy

Lotus Delight (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lotusdelight.in (the “Site”) and purchase our products.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Payment Information: Payment method details (processed securely via third-party payment gateways; we do not store card/UPI data).
• Technical Information: IP address, browser type, device details, and cookies.
• Order Information: Details of products purchased, order history, and preferences.

2. How We Use Your Information

We use the collected information for:

• Processing and delivering your orders.
• Communicating with you about your order, offers, or updates.
• Improving our products, services, and website.
• Preventing fraud and ensuring secure transactions.
• Complying with legal obligations.

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information to third parties.

We may share your data only with:

• Service providers (payment gateways, courier/delivery partners, website hosting).
• Legal authorities if required under law.

4. Cookies & Tracking

Our website uses cookies to enhance user experience, remember preferences, and track usage patterns.

You may disable cookies in your browser, but some features of the Site may not function properly.

5. Data Security

We take reasonable measures to protect your personal information. However, no method of electronic storage or transmission over the internet is 100% secure.

Payments are processed through secure, PCI-DSS compliant gateways (e.g., Razorpay, Cashfree, Instamojo).

6. Your Rights

You may:

• Access, update, or correct your personal information by contacting us.
• Request deletion of your personal data (subject to legal/business requirements).
• Opt-out of marketing emails by clicking “unsubscribe” in our emails.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

8. Children’s Privacy

We do not knowingly collect data from children under 13 years of age. If you believe we have unintentionally collected such information, please contact us for deletion.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us