Welcome to Lotus Delight (“Company”, “we”, “our”, “us”). By accessing or using our website www.lotusdelight.in (“Site”) and purchasing our products, you (“you”, “user”, “customer”) agree to the following Terms and Conditions. Please read them carefully before placing an order.
Lotus Delight is engaged in manufacturing and selling healthy food products including makhana-based snacks, sweets, and related items.
By using this website, you agree to comply with these Terms & Conditions as well as our Privacy Policy.
We reserve the right to update, modify, or change these terms at any time without prior notice.
You must be at least 18 years old to make a purchase from this website.
If you are under 18, you may use the Site only under the supervision of a parent/guardian.
All products listed on our website are described as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are completely accurate, reliable, or error-free.
Prices are subject to change without notice. The price applicable at the time of order will be final.
All prices are in Indian Rupees (INR) and inclusive/exclusive of applicable taxes as mentioned.
Placing an order on our website constitutes an offer to purchase the selected products.
We reserve the right to accept or reject your order at our sole discretion.
Payment must be made in full at the time of placing the order through the available payment methods (UPI, credit/debit cards, net banking, wallets, etc.).
In case of payment failure, the order will not be processed.
We strive to dispatch orders within the time mentioned on the product page, subject to availability and logistics.
Delivery timelines are estimates and may vary due to factors beyond our control.
Risk of loss passes to you once the product is delivered to the shipping address provided.
Due to the perishable nature of food products, we do not accept returns once the order is delivered.
Refunds or replacements will only be provided if:
To claim a refund, you must contact us within 24 hours of delivery with photo/video proof of the issue.
Cancellations are allowed only before dispatch of the order. Once shipped, cancellation is not possible.
All content on this website, including but not limited to text, logos, images, graphics, product packaging designs, and trademarks, is the property of Lotus Delight.
You may not copy, reproduce, or distribute any content without prior written consent.
Our liability is limited to the value of the product purchased.
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Food allergies: Customers are responsible for reviewing the ingredients listed before purchase. We are not liable for allergic reactions or health issues caused due to consumption.
These Terms & Conditions are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar.
📧 Email: orders@lotusdelight.in
đź“ž Phone: 8407039931